**Cancellations and Changes**
Once you receive a confirmation your reservation is guaranteed. In order to maintain our commitment to all of our clients, The 3 Amigos operate a strict booking and cancellation policy:
**Individual Reservations**
30 days or more prior to excursion date – 100% refund (exception during holidays – see below)
Fewer than 30 days prior to excursion date – we will accept date changes if possible, but no refunds.
**No shows or late arrivals – no refund**
*NOTE:* For all Mexico public holiday bookings, including, but not limited to, the two weeks of Semana Santa (Easter weeks), and the week before and after Christmas/New Years, or any other Mexican public holidays (statutory, civic or festivity, long weekends), no refunds can be given for any reason at any time after the reservation is made due to guaranteed sold out status. *Please be sure of your bookings before your make them during holiday seasons and dates, and we highly recommend you purchase your own trip insurance to cover you for cancellations if you must cancel during those periods.*
Changes to your reservation or cancellations can be requested via email only by writing to info@amigos3.com. All changes are subject to availability.
**Group Reservations (private charters of groups of 10 people or more)**
60 days or more prior to excursion date – 100% refund (exception during holidays – see below)
Fewer than 60 days prior to excursion date – we will accept date changes but no refunds for any reason.
**No shows or late arrivals – no refund**
*NOTE:* For all Mexico public holiday bookings, including, but not limited to, the two weeks of Semana Santa (Easter weeks), and the weeks surrounding Christmas/New Years, or any other Mexican public holidays (statutory, civic or festivity), no refunds can be given for any reason at any time after the reservation is made. Please be sure of your bookings before your make them during holiday seasons and we highly recommend you purchase your own trip insurance.
Changes to your reservation or cancellations can be requested via email only by writing to info@amigos3.com. All changes are subject to availability.
**Prices and Exchange Rates**
Prices and charges are quoted and made in MXN pesos on this website and a USD equivalent is shown as a courtesy to you. The actual exchange rate may vary based on current rates of exchange at your particular bank when it processes your card. Because FareHarbor, our processing merchant, is a third party card processor and The 3 Amigos has no control over how it functions, any problems you have with your payment or questions about conversion rates, etc…must be directed to FareHarbor. We are happy to give you our banking information if you would prefer to send a wire transfer directly to us so that we retain full control over the arrival and handling of your funds.
**Credit Card Safety**
Your card statement will show ‘The 3 Amigos’ on it, or something very similar.
**Insurance**
The 3 Amigos does not provide any participant insurance of any kind. The 3 Amigos highly recommend you purchase your own trip insurance to cover you for any medical emergencies that may arise or for trip cancellation problems you may incur.
**Liability Waiver & Release of Responsibility**
You will be required to accept our online liability and release of responsibility waiver that will be sent to you by email for all advance reservations. If you fail to accept it and submit it back to us before your tour start time or rental pickup time, you will need to sign our paper waiver instead at our offices. You must understand that all rental equipment and guided tours through the canyons are considered adventure based activities in nature due to the canyons environment, and we highly recommend you purchase your own trip insurance to cover you for any medical emergencies that may arise or for trip cancellation problems you may incur.
Thank you for choosing The 3 Amigos Adventures by Amigo Trails!
If you have any questions regarding these policies, contact: info@amigos3.com